Customer service
Handle email, tickets, templates, tags and order context in a single view.
One platform
From customer question to order, without switching systems.
Lenbird is built for e-commerce teams that want to work faster with less manual jumping between inboxes, WooCommerce, spreadsheets and chat tools.
CRM
WooCommerce
Customer service
Social media
Analytics
Everything in Lenbird
The tools your e-commerce team actually uses.
A CRM system with support for customer service, order management, social channels, analytics and internal collaboration — connected to the right store.
Social media
Collect conversations from social channels and work from one shared inbox.
Order management
View, filter and work with WooCommerce orders without leaving Lenbird.
Products
Product overview, sales and cost data for faster operational decisions.
Analytics
Track sales, profit, marketing, ROAS, average order value and customer data.
Notes
Keep internal information and store-specific notes where the team works.
Team chat
Global direct messages and groups tied to the right store and the right members.
Media
A store-specific media library with shared storage capacity at account level.
Customer service + commerce
See the whole customer while you reply.
Open the ticket and see the connected store and relevant WooCommerce orders right next to the conversation. Fewer tabs, faster replies and better context.
- ✓Tickets, tags and templates in one workflow.
- ✓WooCommerce orders right in the customer's context.
- ✓Store-specific data so several brands can live in one account.
Same interface, more workflows
Operational work and analytics in one place.
From Instagram and Messenger conversations to order status, product top lists and profitability analysis.
Social mediaInbox & conversations
WooCommerce ordersFilters & status
AnalyticsSales, profit & ROAS
Multi-store & permissions
One account. Multiple stores. Exactly the right access.
The account owner controls which Admins and Users get access to each store — and exactly which features they can use there.
- ✓Account owner, Admin and User with clear roles.
- ✓Per-store permissions for customer service, social media, orders, products, analytics, notes and media.
- ✓Keep store data separate while users and total storage live at account level.
A clearer workflow
Lenbird connects customer, team and store.
Collect
Email, social conversations, orders and product data arrive in the same environment.
Understand
See the customer's context, store, order history and relevant internal information.
Act
Reply, update orders, coordinate with the team and use the right templates.
Analyze
Track sales, profitability, marketing and customer behaviour over time.
FAQ
Common questions about Lenbird CRM.
What is Lenbird?
Lenbird is a web-based CRM and workspace for e-commerce that brings together customer service, WooCommerce, social media, orders, products, analytics, team chat and media.
Does Lenbird work with WooCommerce?
Yes. Lenbird is built to connect WooCommerce stores to customer service, order management, product overview and analytics so the team can work from one shared platform.
Can we manage multiple stores?
Yes. Each store has its own relevant content and its own permissions, while users and total storage capacity are managed at account level.
Can different users have different permissions?
Yes. The account owner can give Admins and Users access to specific stores and control which features they can use in each store.