Order managementStatus, filters & tags
Solutions
CRM, commerce and team in one system.
Lenbird is built for e-commerce that wants customer service, WooCommerce, social media, orders, products, analytics and internal communication in one connected workflow.
CRM for e-commerce
A CRM built around the real customer journey.
Traditional CRM systems often stop at contact cards and pipelines. Lenbird is built closer to day-to-day e-commerce: customer questions, orders, products, the store, internal dialogue and analytics.
That makes Lenbird relevant for e-commerce companies that want a CRM system where customer service and commerce data meet in the same workspace.
WooCommerce CRM
Connect customer service to WooCommerce.
Lenbird makes WooCommerce data usable in the same environment where the team handles customers. See orders, products and store context without switching between admin panels and external CRM tools.
- ✓WooCommerce orders with filters, statuses and a quick overview.
- ✓Product data and best sellers in the same platform.
- ✓Multi-store for teams running several WooCommerce stores.
Customer service software
Faster customer service with more context.
Handle email, tickets, tags and reply templates with order context close at hand. Lenbird is a customer service system for e-commerce where the customer's question doesn't live in isolation from the purchase.
The way of working suits support teams that want to reduce response times, keep structure and give every team member the right store and the right permissions.
Order management & products
Operational WooCommerce overview without extra systems.
See the order flow and product information where the rest of the team's work happens.
ProductsBest sellers & product data
E-commerce analytics
From sales to actual profitability.
Lenbird gathers key figures for sales, profit, marketing, ROAS, orders, average order value and customer behaviour so operational decisions can be made faster.
- ✓Sales and profit over selectable periods.
- ✓Marketing cost, ROAS and cost per purchase.
- ✓New and returning customers plus average order value.
Team & permissions
The right people in the right store and the right group.
Lenbird combines global user management with store-specific permissions. The account owner controls which Admin or User can see each store and which features that person can use.
Team chat supports private direct messages and store-specific group conversations where membership can be managed separately.
Media management
Files and media connected to the right store.
Organise material per store while total storage capacity is managed at account level. A simple media library for the team's daily work.
FAQ
CRM and WooCommerce in Lenbird.
Is Lenbird a CRM for WooCommerce?
Yes. Lenbird combines CRM and customer service with WooCommerce orders, products and analytics in the same workspace.
Can Lenbird handle several e-commerce stores?
Yes. Lenbird separates relevant data and features per store and lets the account owner control access and permissions per store.
Does Lenbird support social media?
Yes. Lenbird has a unified workspace for social conversations alongside the rest of your customer service.
What makes Lenbird different from a regular CRM system?
Lenbird is more operationally focused on e-commerce. Customer dialogue, WooCommerce orders, products, analytics, team chat and store-specific workflows live in the same platform.
Social media inbox
Bring social customer conversations together.
Social messages become part of the same operational customer service as your other channels. The team gets one shared inbox to work through incoming conversations in a structured way.